FAQ

Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 5–10 business days. Tracking info will be emailed once your order ships.

Q: Do you ship internationally?
A: Currently, we ship within the United States only.

Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes! Returns are accepted within 30 days of purchase. Products must be unused and in original packaging. Exchanges are available for defective or damaged items.

Q: How do I initiate a return?
A: Contact us at hello@braylae.com with your order number and reason for return.

Product Information
Q: Are Braylae products safe for kids?
A: Absolutely! All our products are designed with safety in mind and meet relevant safety standards.

Q: How do I clean or maintain the products?
A: Cleaning instructions are included with each product. For general care, wipe with a damp cloth and avoid harsh chemicals.

Customer Support
Q: How can I contact Braylae?
A: Email us at hello@braylae.com or call 941-451-7489. We typically respond within 24 hours.